Target Operating Model Design & Optimisation
Enhancing the performance of your organisation by bridging the gap between cyber, risk, operations, and technology functions.
What we see
Many organisations operate with fragmented structures across cyber, risk, operations, and technology – each with their own priorities, processes, tooling, and ways of working.
This often leads to misalignment, duplicated effort, unclear accountability, and gaps in communications and workflows, making it difficult to respond quickly and consistently to change or disruption.
Without a clearly defined operating model, organisations struggle to scale effectively or deliver consistent outcomes across functions.
What we do
We design target operating models that align people, processes, and technology across cyber, risk, operations, and technology functions.
Our focus is on creating clarity of ownership, improving collaboration, and enabling more efficient, joined-up ways of working that support both operational performance and strategic goals.
How we do it
We take a collaborative, structured approach – assessing your current operating model(s), identifying gaps and inefficiencies, and defining a clear target state that aligns with your organisational objectives.
We define roles, responsibilities, governance structures, and ways of working that improve coordination and accountability across functions.
The result is a cohesive, well-aligned operating model that enhances performance, improves decision-making, and enables your organisation to operate more effectively at scale.
Frequently Asked Questions
Q. Our cyber, risk, operations and technology teams all operate differently. Why does that matter at board level?
Because fragmented structures - each with their own priorities and tooling - create misalignment, duplicated effort and unclear accountability. That shows up as slower decisions, higher cost and gaps no single function owns. A coherent operating model closes them.
Q. What does a target operating model actually change day to day?
It aligns people, processes and technology across those functions, with clear ownership and joined-up ways of working. In practice that means fewer hand-off failures, less duplicated effort, and decisions that hold because accountability is clear.
Q. How do you design a model that works for our organisation rather than a generic template?
We start by assessing your current model - or models - then define a target state with the roles, governance and ways of working suited to how you operate and the scale you need to perform at. It's designed around your context, not lifted from a reference architecture.
Q. How do you bridge cyber and risk with operations and technology without adding more bureaucracy?
By designing for clarity rather than control - joining the functions through shared ways of working and clear ownership, so collaboration is built into the model rather than enforced through additional process.
