Service Insights and Automation
We build context, insights, and automation out of your data to improve the quality of service.
The Challenges
In many clients we see a proliferation of siloed tools built up over many years that are costly to operate, sit in disparate areas of IT and the business and are not effectively integrated.
There is an over-abundance of data being generated but limited real insight is achieved, particularly in understanding the complex dependencies that exist between business services, applications and infrastructure. This is critical when you need to rapidly recover from major incidents or assess the risk of change.
There is a lack of true automation due to immaturity of solutions, leading to reliance on people-based operations and an assumption that vulnerabilities are truly being remediated at scale and pace.
Keeping the lights on in such a complex world is a real barrier to taking a disruptive approach to service operations, backed up by a business case-led approach.
How We Help
We connect the dots: building integrations to generate a rich pool of knowledge across systems in a cohesive, structured manner.
We provide human consumable dashboards: leveraging the vast volume of knowledge to create real insight that enables data driven decision making at pace and in critical situations.
We automate: using the data and available workflow technologies, to re-imagine the process flows required to manage services, and automate where possible to minimise risk, and enhance speed, accuracy and resilience
Our Services
Automation Strategy & Business Case
Creating a cost-justified, strategically aligned, executable plan
Observability Implementation & Integration
Implementing observability solutions, integrated with your existing environment
Service Automation Platform Optimisation & Modernisation
Optimising ITSM/ITOM platforms for performance, functionality and cost
Real-world, Business-led Enablement of Service Automation AI Functionality
Enabling the real-world benefits from the latest AI functionality with your tools
Automation Platform
Tooling Consolidation & Simplification
Reducing the cost and complexity of your automation tooling landscape
Oversight & Assurance of 3rd Party Automation & Tooling Implementations
Supporting you in maximising the effectiveness and compliance of your outsource partner