Cyber Resilience &
Recovery Planning
Preparing clients to rapidly recover critical services in the event of a cyber incident.
What we see
Many organisations have invested heavily in cyber prevention and detection tooling, but lack a clear, tested plan for recovery when the inevitable incident occurs.
Recovery approaches are often fragmented, overly technical, disconnected from business priorities, or treated as point-in-time exercises that quickly lose relevance.
This results in uncertainty, slow decision-making, and extended service disruption at the point of greatest impact.
What we do
We design and implement cyber recovery plans that enable rapid, controlled restoration of critical services following an incident.
Our approach goes beyond documentation – incorporating structured testing and scenario planning through tabletop recovery exercises to ensure plans are understood, actionable, and effective in real-world conditions.
We also assess integration with core ITSM processes – including incident, problem, change, and configuration – ensuring recovery plans remain current and sustainable over time.
How we do it
We take a structured, scenario-driven approach – identifying critical services, mapping dependencies, and defining recovery strategies that are both practical and achievable.
We design and deliver tabletop recovery exercises to simulate cyber scenarios, validate decision-making, and test recovery readiness across both technical and business stakeholders.
The result is a resilient organisation, equipped with proven recovery plans and the confidence to respond quickly and effectively to cyber disruption while minimising operational and business impact.
Frequently Asked Questions
Q. We invest heavily in prevention. Why do we still need a recovery plan?
Most CIOs and CISOs now accept it's a question of when, not if. Prevention and detection reduce the likelihood of an incident; they don't restore the business afterwards. A tested recovery plan is what determines whether you're back in hours or weeks.
Q. What makes a recovery plan you can actually rely on in a crisis?
One that goes beyond documentation. We pressure-test plans through tabletop exercises and scenario planning, map the critical services and dependencies involved, and check the plan integrates with your incident, problem, change and configuration processes - so it holds up when it is needed.
Q. Recovery is often treated as a purely technical exercise. How do you keep it tied to the business?
We start from the critical business services and what it takes to restore them in a controlled sequence, rather than from infrastructure alone. That keeps recovery aligned to business priorities and to the impact tolerances the business actually cares about.
Q. How do you give the board confidence that we are genuinely ready?
By delivering proven, validated recovery readiness - plans that have been exercised, dependencies that are mapped and current, and clear evidence of how quickly critical services can be restored. That is assurance the board can stand behind.
Q. What is the difference between Service Mapping and Service Recovery Mapping?
Service mapping shows how a service is delivered, including the people, processes, technologies, and dependencies involved in day-to-day operations. Service recovery mapping focuses on what happens when a service is disrupted, identifying the recovery processes, responsibilities, and dependencies needed to restore service quickly and effectively. Put simply, service mapping explains how a service works, while service recovery mapping explains how it is recovered when it doesn't.
