Insights Library

Changing your ITSM platform is easier than the incumbent vendor implies and harder than the challengers suggest – and that gap is where most migration decisions go wrong. The technology is almost never the hard part – the difficulty concentrates in data decisions, integration scope, process debt, people, and commercial terms, and getting these five things right is what separates a migration that delivers from one that doesn’t. This article was originally published on itsm.too

The Cyber Security and Resilience Bill will make mature vulnerability management a legal requirement for a much wider set of UK organisations. Here's what changes, how the NCSC's CAF v4.0 fits in, and why VulnOps is arguably the best way to evidence compliance.

AI agents are only as trustworthy as the CMDB and foundation data that sits beneath them. This article explores what senior technologists and enterprise organisations need to get right before embarking on an Agentic AI programme for IT Operations.

What is VulnOps? Vulnerability operations is emerging as a discipline in its own right — not because the practices are new, but because AI-driven discovery has broken the operating model that used to contain them. We look at where the term came from, what it does and does not mean, and why nobody has folded it into DevSecOps.

Mythos and other Frontier AI models have cut the time from disclosure to exploit to days. Rapid remediation now depends on accurate asset data and application architecture that patches in hours.

Autonomous AI agents are starting to run the service desk - and even act in production. We look at what that means for IT service management, why the discipline matters more than ever, and how the latest ITIL refresh is realigning it for the AI era.

Service mapping connects business services to the applications, infrastructure and third parties that deliver them - the foundation of operational resilience and faster recovery.